Refund Policy

At Everyday Yoga Store, we want every customer to feel completely confident in their purchase. Our refund policy is designed to be fair, transparent, and supportive of your yoga journey. We understand that sometimes a product may not meet your expectations, or you may simply change your mind. Please read the following terms carefully, as they govern all refund requests and returns processed through our online store.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We accept returns for most products sold on our website, with a few exceptions noted below. Items that have been opened, used, washed, or damaged by the customer will not qualify for a refund. We also require that the original tags, if any, remain attached to the product. For hygiene reasons, we cannot accept returns on certain items such as opened consumables, personal care products, or intimate apparel unless they are defective. If you are unsure whether your item qualifies, please review the product description or contact our support team before initiating a return.

Initiating a Return

If you wish to return an eligible item, you must first request a return authorization through our website. This helps us process your request efficiently. Once your return is authorized, we will provide you with clear instructions on how to send the item back to us. Please ensure that the item is securely packaged to prevent damage during transit. We strongly recommend using a trackable shipping method, as we cannot be responsible for items that are lost or damaged in return transit. All return shipments must be postmarked within the allowable window from the date of your original purchase confirmation. Returns that arrive after that period may be rejected or subject to a reduced refund.

Refund Process

After we receive your returned item, our team will inspect it to verify its condition. This inspection typically takes a reasonable number of business days. Once the inspection is complete, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method. Please note that the actual posting of the refund to your account depends on your bank or credit card issuer, and we have no control over that timeline. We will send you a confirmation email when the refund has been initiated. In the case of a rejected return, we will explain the reason and, if applicable, offer to send the item back to you at your own expense.

Partial Refunds and Exceptions

In certain situations, we may issue a partial refund rather than a full one. These situations include, but are not limited to: items that are not in their original condition, items that are damaged or missing parts for reasons not due to our error, or items that are returned beyond the allowable period. Additionally, if you purchased a bundled set and return only part of the bundle, we reserve the right to adjust the refund amount to reflect the value of the retained items. We also reserve the right to refuse refunds on clearance or final-sale items, which are clearly marked as such at the time of purchase. Any promotional or gift-with-purchase items must be returned along with the main product to qualify for a full refund; otherwise, the value of the gift may be deducted from your refund.

Defective or Incorrect Items

We take great care to ensure that every product we ship meets our quality standards. However, if you receive a defective, damaged, or incorrect item, we sincerely apologize. In such cases, we will cover the return shipping costs and offer you a full refund or a replacement, whichever you prefer. To expedite the process, please contact our customer care team immediately upon discovering the issue. We may ask you to provide photos or a brief description of the defect so that we can resolve the matter promptly. We will not hold you responsible for return shipping when the error is on our part.

Non-Refundable Items and Final Sales

Certain products are non-refundable by nature. These include, but are not limited to: downloadable digital content, gift cards, and any personalized or custom-made items. We also do not accept returns on items that have been explicitly marked as “final sale” or “non-returnable” on the product page. Please pay attention to these labels before completing your purchase, as we cannot make exceptions unless required by applicable law. We encourage you to read product descriptions, size guides, and material details thoroughly to ensure you are making the right choice.

Return Shipping Costs

Unless the return is due to our error (such as a defective or incorrect item), you will be responsible for paying the shipping costs associated with returning your item. These costs are non-refundable. If you receive a refund, the original shipping charges you paid (if any) will not be included in the refund amount, except in cases where we made a shipping error. We recommend comparing shipping carriers to find the most economical and reliable option for your return. Please keep your shipping receipt and tracking number until your return is fully processed.

International Returns

For customers outside our primary shipping region, please be aware that return shipping may involve additional customs fees, duties, or taxes. We do not cover these charges, and they will be your responsibility. We also cannot guarantee that we will be able to process returns from all international destinations in the same timeframe as domestic returns. We advise you to check with your local customs office before returning an item.

Refund Timing and Method

Once your refund is approved, we will issue the credit to the original payment method used for the purchase. The time it takes for the funds to appear in your account varies depending on your financial institution. We will not be able to expedite this process, as it is entirely outside our control. We will, however, provide you with a reference number for the refund transaction upon request.

Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and your continued use of our website after such changes constitutes your acceptance of the new terms. We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.

Our Commitment to You

We are committed to ensuring your satisfaction with every purchase from Everyday Yoga Store. Our goal is to make the return and refund process as smooth and hassle-free as possible. If you have any questions about this policy or need assistance with a return, please do not hesitate to reach out to our dedicated support team through the contact form on our website. We are here to help, and we value your trust in us.

Final Notes

Please remember that we operate exclusively as an online store. We do not offer in-person or walk-in services, and all returns must be processed through our online system. We kindly ask that you do not send any returns to a physical address without first obtaining authorization, as we cannot accept unverified packages. Thank you for choosing Everyday Yoga Store for your wellness needs. We wish you peace, balance, and joy in your practice.